Refund policy

Thank you for choosing Dis Mooi to make and design the perfect gift!. We always take pride in providing high-quality services and products. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you are dissatisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

To be eligible for a return or refund, the following conditions must be met:

  • The product must be defective, damaged, or incorrectly printed.
  • Requests for returns must be made within 3 days from the date of delivery.
  • Products must be unused and in their original condition and packaging.

Non-Returnable Items

Please note that the following items are not eligible for returns or refunds:

  • Custom or personalized products that were created according to your specifications.
  • Products that have been altered or damaged by the customer.

Return Process

To initiate a return, please follow these steps:

  1. Contact me at 083 659 4779 to request a return authorization. Provide your order number, a detailed description of the issue, and any supporting photos if applicable.
  2. I will then provide you with instructions on how to return the product.
  3. Carefully package the product and ship it to the address provided by me..

Refund Process

Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria. If approved, we will process your refund within 3-5 business days using the original payment method. Please note that shipping costs are non-refundable.

Exchanges

If you wish to exchange a product rather than receive a refund, please contact me on 093 659 4779. We will assist you in processing the exchange based on product availability.

7. Contact Us

If you have any questions or concerns regarding our return and refund policy, please contact us at:

  • Email: sales@dismooi.co.za
  • Phone: 083 659 4779 or 083 638 9315

8. Policy Updates

We reserve the right to update or modify this return and refund policy at any time. Any changes will be posted on our website and will apply to all orders placed after the update.